Click & Collect (10-12 Tues, Thurs & Sat), Local Delivery & Royal Mail Postage Now Available My Account Your Basket

Libbys of Chesterfield

Delivery and Returns

DELIVERY  

We endeavour to dispatch all of our orders within 2 Working Days of purchase, via Royal Mail. Standard Shipping: 1st Class Royal Mail signed for (Usually next working day, including Saturdays) *Some larger or higher value items may incur a higher postage cost which will be worked out at checkout.                                                                                                                         

Free delivery on orders over £100.00.

Unfortunately we currently do not ship overseas, only within the UK. 

CLICK & COLLECT  

For customers who would like to purchase their order online and collect it from the shop free of charge please select the click & collect option at the checkout. The address of the shop is 479 Chatsworth Road, Chesterfield, Derbyshire, S40 3AD. Collections are only available between the hours of 10 and 12 on Tuesdays, Thursdays & Saturdays, proof of order and identification is needed on collection.

LOCAL DELIVERY

We will now be running a home delivery service available to Postcodes in the S40, S41 & S42 areas of Chesterfield. There will be a small charge for this service, but if you need the item in a hurry we can turn it around quicker than if we send it with Royal Mail. Deliveries will be scheduled around order processing times, if you need your order by a specific date please add this as a comment on your order, by giving us your phone number we can then contact you to arrange a suitable delivery time.

RETURNS 

​If an item you have ordered reaches you in a damaged condition, please let us know immediately. We will gladly offer a replacement (if the item is still available) or refund on any damaged product returned to us within seven days of your receipt, provided it is returned in its original packaging, in an unused condition. Quote your name and order number when emailing us. We will provide you with a returns address and make arrangements for a replacement to be delivered free of charge or send you a refund. Please be aware that we cannot offer a refund, replacement or exchange on items returned in a non-saleable condition.